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Email in Membee – Part 3: Powerful Email Capability in Key Areas of Membee

This post is the third of a three part series outlining how using Membee gives you a platform from which you can quickly and easily handle the delivery of emails to various groups and for varying purposes. In the first post, “How Membee Handles Different Types of Emails”, we outlined how the size of the email’s recipient group and the purpose for the email determine the best way to construct and deliver that email. In the second post in the series entitled “Using MailChimp for Promotional Emails”, we reviewed how Membee’s tight integration with MailChimp makes it easy to deliver great-looking emails to large groups of members with minimal steps and effort.

In this post, we think we’ve saved the best for last! We’re focusing on great new email capability coming to Membee. We have looked closely at how the use of email fits into the day-to-day operations of a well run association. Each day, there is a need to send a “quick email” to a member or this committee or that group of event attendees and producing the email is a “task” on a staff member’s to do list. While this task obviously needs to be done well, it also needs to be done quickly because its not the only task on the list. We call these emails the “working emails” that keep things moving in your organization and we wrote this question to guide our design of this new Membee feature:

How can we make it as easy and as fast as possible to construct and deliver these working emails?

We think this new feature answers this question by making it easy to deliver emails in a couple of clicks to:

• Any person
• A Group
• A Committee
• A Committee Meeting’s attendees
• For a specific event
  • Purchasers
    • All purchasers for the event
    • Purchasers of a specific event item
  • Attendees
    • All attendees for the event
    • All attendees for a specific event item

There is a tremendous amount of capability in this new feature, so why don’t we walk through an example to highlight some of the key features.

Lets use the example of a change in location for the upcoming Board of Directors meeting. In Membee, you simply navigate to the committee as outlined below:

So, in one click, the new Membee Email form is presented to you. Below is the full form.

Lets focus in on some specific features.

Membee assumes that the current user is the “sender”, in this example, Ray is logged into Membee but Ray could send the email on behalf of a co-worker by choosing another Membee user from the pick list.

Membee has a look at the list of recipients, in this example, the Board of Directors and identifies recipients with missing or invalid email addresses. In this example, we click the “1 recipient is missing an address” link to see which Board member that is.

Membee makes it easy to have a quick look at the list of recipients and even modify the list.

Recipients with a blank or invalid email address are highlighted on the list of recipients.

If you wish, you can remove a recipient from the list simply by un-checking the check box.

Closing the Edit Recipient List form returns you to the Email form.

Lets move on and highlight a few more features. Next,  the ability to upload and attach a file to your email is done using the “Add Attachment” feature.

Membee’s email feature includes a full text editor make it easier to format the body of your email. You can even fully personalize the email using the built in merge variables. In our example, the email will use the recipient’s first name.

We want Membee’s Notes & To-Dos feature to be the one-stop-shop for all the contact with a member. For this reason, we’ve integrated the new email feature to make it easy to insert a copy of the email into each member’s Notes & To-Dos. In our example, the 19 Board members will have a copy of the email automatically attached to their member record simply by checking the “Summarize and attach as a note in Notes & To-Dos” check box.

Maybe your email requires follow up. You can easily create a “To-Do” for yourself or a co-worker and have Membee attach the To-Do to each the recipient’s member record. Common uses for this feature would include emails to a sales lead or a retention email. Let Membee create the To Dos for you in seconds by checking the “Create future To-Do” check box. You can then specify the date and time for the follow-up, which staff member should do the follow up and provide a description of the task to be done.

Use the “Preview” feature to have a quick look at the email before it goes.

Hit “Send the Email” and you’re done!

To summarize, whether it’s to a single member to a group, a couple clicks and the email is gone!

How Does Membee Send the Email?

Good question. Basically, Membee is going to use your existing email server to send the emails. For each member of your staff, you will provide Membee with the very same information you currently use to connect your Outlook email software client with your existing email server. For each of your staff members, you will provide Membee with some basic information to set this up including the URL to your email server, each staff member’s username and password on that server and the level of security used to connect to the server. You only need to do this setup step once.

Payment Gateway Support Expanded

In one of our recent Membee upgrade releases we quietly expanded our credit card payment gateway support by adding the Beanstream gateway to the list.

Membee’s standard package includes the ability to accept credit card payments via your website for your event registrations and dues invoices.  In order to utilize this function, your organization will require a subscription to a payment gateway and an online merchant account.   Your merchant account can come from almost any provider.  If you don’t have a merchant account or a payment gateway, we can assist you in setting one up.

With so many Membee users launching our e-billing and online event registration systems in the past few months, adding support for the popular Beanstream gateway just made sense!

Membee now supports the following payment gateways:

• Authorize.net (U.S. only)
• PayPal Payflow Link (U.S. and international)
• Beanstream (U.S. and Canada) – NEW!
• Moneris and PSI Gate (Canada only)

Learn more about setting up payment gateways in Membee >  (Membee username / password required)

Remember, all Membee subscriptions include the ability to process an unlimited number of transactions at no additional charge.  Membee never charges transaction fees of any kind.

If you would like to check out the details about recent Membee releases just visit membeestatucom.   You can also follow membeestatus on Twitter  to be notified of each release (along with other information about Membee’s system status and planned maintenance windows).

Also, check out our recent post on how to reissue an invoice via email in just one click.

Email Integration Preview Post Next Week

The highly anticipated post about the new integrated email feature in Membee will be released next week on the Membee blog.   Watch for it!

Email in Membee – Part 2: Using MailChimp for Promotional Emails

Welcome to the second of our three part series describing Membee’s strategy for handling emails to your members.   The purpose of the series is twofold.  First, to provide background information about different types of messages and how they can be handled now in Membee.  Second, to provide an overview of what we’re doing to make each type of email message as easy as possible for you and your colleagues to manage. 

In part one of the series we described how Membee is intended to handle each of the most common types of member email.   In this second post, we will describe how Membee can work with the tremendously popular MailChimp email marketing tool to send your promotional broadcast emails to all of your members (or large segments of your membership).  In most cases, these emails are promotional in nature (such as email newsletters, advertisements for upcoming meetings and events, etc.) and thus are likely to be subject to email marketing legislation such as CAN-SPAM.

Why not use Outlook or Membee’s Upcoming Integrated Email System?

Many people have asked us why it’s better use an email marketing tool to send your large scale promotional messages – why not just use Outlook or Membee’s upcoming integrated email system?   While there are a number of reasons, the most important two are:

1. Deliverability – Broadcast email marketing tools offer a number of techniques  to ensure that your messages make it through spam filters and protect your organization’s email system from being black-listed as a “spammer”.   Although no Membee users send messages that would be considered spam by any conventional definition, it’s quite possible to be branded this way unintentionally.  MailChimp provides a number of tools to improve the deliverability of your messages.  Membee’s upcoming integrated email system uses your existing email server to send messages and is intended primarily to allow you to quickly send messages to smaller groups (committees, groups, event attendees and individual members).  Most Membee customers will encounter a limit in the number of messages that you can send at one time from Outlook or from Membee’s Integrated Email System since both employ your existing email server.  Using an email marketing tool will avoid this limit.
    
2. Performance tracking – When sending an email to all of your members, it can be helpful to get some idea of how many people are reading your message and clicking on links.  When you first start using these tools, you can use the initial results to set performance benchmarks that you can work to improve on over time.  Most email services offer reporting on email performance, and MailChimp has one of the strongest offerings in this area.  Membee’s upcoming integrated email system is designed for smaller scale email messages that do not require these advanced performance tracking capabilities.

Why MailChimp over Other Email Marketing Services?  

Here at Membee, we are big fans of MailChimp.  It is easy-to-use, reliable and they offer a feature list that rivals all of the major players in this category of software.  The pricing of the MailChimp service is also more compatible with the budgets and member email delivery patterns of membership-based organizations. 

As you read on, you will see how Membee takes advantage of MailChimp’s Application Programming Interface (API) which saves Membee users time and steps when sending an email to a large group of recipients. Other email marketing tools may get close to some of MailChimp’s other features but none can compare to MailChimp’s ability to work seamlessly with products like Membee. Other email marketing tools require you to repeat an “export, modify, and import” process to get information out of Membee and into the tool. To us, its all about reducing complexity for our users.  With something as important as your promotional email messages, we want to work with a tool that makes it easy to build great-looking messages and send them quickly and easily.

Membee isn’t directly affiliated with MailChimp, so you’ll need to visit their site for details about the product.  To give you a quick overview, we’ve embedded an overview video below.  

Learn more about MailChimp / Sign up for a free trial account >

You can also learn more about how to use MailChimp by viewing their getting started videos.

How Does Membee Work with MailChimp? 

Membee’s integration with MailChimp is intended to reduce the time required to manage a list of members in MailChimp, while also allowing you to take advantage of Membee’s advanced member segmentation and selection capabilities.   In the following section, we’ve provided a brief overview of the how Membee’s integration with MailChimp works.

In addition to its email formatting, tracking and performance analysis features, MailChimp is also designed to store lists of the people to whom you would like to send email messages.  For most of our users, the most up-to-date list of members is actually stored in Membee.    Our integration between Membee and MailChimp is designed to make it easy to keep the information in MailChimp and Membee synchronized.

The one-time set-up for this function takes just a few minutes:

1. Set-up an account at MailChimp
2. Create a list in MailChimp – remember the name of the list, you will need to tell Membee which list you want to synchronize
3. Define the list of fields that you would like to have available in MailChimp for personalized merge emails (another cool feature of MailChimp).  You can choose from a variety of fields that are available to synchronize with Membee – simply set up a corresponding field in MailChimp for each.  Available fields include: 
   • First name
   • Last name
   • Full Name
   • Address
   • Phone 1, 2 and 3
   • Mobile Number
   • Email (required by MailChimp)
   • Organization Name – the name of the person’s employer
   • Organization Category – The category of the person’s employer
   • Doing Business As – The commonly-used name of the person’s employee
4. Go to the Admin menu in Membee and open the “Bulk Email Integration Set-up” item
   
   
    
5. Enter your MailChimp API Key and choose the list you would like to synchronize with Membee – simply look for the list that you set up in step 2
6. Match the fields you set up in MailChimp with the fields that are available in Membee.

Now that the one-time set up is complete, you can simply follow a few steps to synchronize your list before each email you send.

1. Generate a report in Membee that contains the list of people you would like to include in your first email.  For example, generate a list of all members using Membee “Organization Contact Details" Report. 
2. When the report is done processing and the PDF version is available, click on the PDF and make sure that the list looks correct.  Membee will provide details on this report regarding people who cannot be included in the list sent to MailChimp because of data issues (such as the absence of an email address).
3. Click the MailChimp icon beside that report and Membee will synchronize your list in MailChimp with the list you just created in Membee.
     
    
     
4. Go to MailChimp and create a campaign
5. Select the list you want to use and choose the appropriate segment that was just created by Membee (details about how to do this are available here – Membee username and password required).

For a detailed review of how this function works and steps needed to get it set up, we’ve created a few topics in the Membee help area (Membee username and password required for access):

1. Overview of MailChimp/Membee integration
2. Setting up MailChimp/Membee integration
3. Sending a list to MailChimp in Membee

What about Other Email Marketing Tools?

There are many other companies that produce email marketing software, most of which can be used with Membee fairly easily to send an email to your entire list of members (although none as easily as MailChimp).   If your preferred email marketing platform includes the ability to import data from a CSV file, you emulate our integration with MailChimp by simply importing your Membee data into your email service with some frequency to ensure it is accurate and up-to-date.   The ability to synchronize and send to segmented lists is often more difficult; please consult your email software provider to determine the best way to do this. 

NEXT:  Part 3 – Membee’s New Integrated Email System

In the final part of our three part series about email in Membee, we will look at our upcoming Integrated Email system in more detail.  Watch for that final post in mid-February!

Email in Membee – Part 1: How Membee Handles Different Types of Member Email

Welcome to the first of our three part series describing Membee’s strategy for handling emails to your members.   The purpose of the series is two fold.  First, to provide background information about different types of messages and how they can be handled now in Membee.  Second, to provide an overview of what we’re doing to make each type of email message as easy as possible for you and your colleagues to manage.

The series is also intended to provide more details about our upcoming integrated email function that will be released in the Spring.  That new feature will be described in more detail in the third part of this series, which will be posted on our blog later in February.

In our first post, we are providing an overview of the different types of messages that are important to building relationships with your members, and describing how Membee can be used to facilitate the sending of each type.

The following diagram provides an overview of four of the primary types of email messages that Membee users send to their members.

 
 

Let’s take a look at each type in more detail:

1. Messages to Individual Recipients
   
   Right now, it’s easy to send emails to individual people from within Membee by clicking on the email address and typing your message into your default email client. 
   
   With our upcoming email feature, we will make it easier and more flexible by allowing you to click on any email address and complete the entire sending process from within Membee’s interface without opening your email client.  At your option, we’ll even save the email into a note in Membee automatically.  This will allow you to build a full communication history for each person in Membee - without any extra steps!  We will tell you more about how this will work in part 3 of this series.
   
   
2. Messages to Lists Tracked by Membee
   
   Using Membee’s built in capability to track member participation in events, committees and various types of groups, you can already send emails to groups of people by exporting lists and using them in your favorite email tool.   You can also take advantage of Membee’s existing integration with MailChimp for occasions where you are sending a large number of messages that are promotional in nature (recommended for messages of over 200 recipients) or where you would like to track statistics on the opens and clicks for each email.  MailChimp integration will be discussed in part 2 of this series.
   
   Our upcoming email integration capabilities will make that process considerably faster (for groups of under 200 recipients) by giving you a one-click link to sending an email to the members of any of these types of lists on the screen where the list is displayed.  You will be able to customize these emails for each recipient using merge fields from Membee data, and like the messages to individual recipients, a copy of each email sent can be kept in a note in Membee in the record for the appropriate member.  This will also be described in more detail in part 3 of this series.
   
   
3. Messages to Lists Queried from Membee
   
   Membee allows you to run complex queries to segment your membership into a vast array of different groups and segments.   This is done from the Reports and Exports screen, using one of over 40 pre-formatted reports.  Currently, you can send emails to these segments either by exporting lists to your favorite email tool, or by taking advantage of Membee’s existing integration with MailChimp. MailChimp is recommended for occasions where you are sending a large number of messages that are promotional in nature (over 200 recipients) or where you would like to track statistics on the opens and clicks for each email.  MailChimp integration will be discussed in part 2 of this series.
   
   In phase 2 of our upcoming email integration capability (to be released later in 2010), we will add the ability to use Membee to send emails to these queried lists right from within the Membee interface (for groups of under 200 recipients).  We’ll also add the capability to save the text of each email in a note in each of the recipient’s person record in Membee, just like the two types of emails noted above.  Once we’ve released phase 1 this Spring, we will provide more details about the timing of phase 2.
   
   
4. Messages to all Members
   
   When you want to send an email to all of your members, or a promotional email to a large group of your members, we recommend using our integration with MailChimp.  After researching numerous options, we found that MailChimp offered a superior solution for broadcast email when compared to most other solutions.   As a result, we built a function to make it easy to build and maintain a list of members in MailChimp, and segment that list based on queries ran in Membee.   You will then have a history of emails sent, and who they were sent to, easily accessible from the MailChimp interface. You’ll also have access to detailed statistics on how many people viewed your message and clicked links back to your website.  
   
   MailChimp offers a host of features that will appeal to associations, Chambers of Commerce and other non-profits.  You can view a list of features on their website.   We will describe our integration with MailChimp in more detail in part 2 of this series that will be released later this month.

We look forward to hearing your feedback, comments and ideas.   See you later this month for part 2!
 

Membee is Adding More Capacity and Upgrading! Maintenance Windows Announced

We have just posted information on the MembeeStatus.com website about upgrades to Membee's hosting infrastructure that we will be completing this weekend and next.   We've designed the process to minimize disruption by having the maintenance periods occurring at the time of the week in which our lowest overall usage levels occur - the wee hours of Sunday morning :-)

As always, information about these maintenance windows and the details about them are posted on our system status website - http://www.membeestatus.com.   You can learn more about MembeeStatus.com and how to get these updates sent to you using RSS or Twitter by reviewing our recent blog post about this.

An Exciting Start to 2010… Free Training Sessions and Integrated Email

On behalf of everyone at Membee, I want to wish you a very Happy New Year! We hope that 2010 is starting off well for you!

We’re just over a week in to 2010 and everyone at Membee is already getting excited about what we will be delivering to our valued customers this year! To start off the year, we have two important items to tell you about. One is a reminder about something you may have already seen, and the other is exciting new announcement regarding integrated email capabilities in Membee!

Free Training Webinars Start Today!

Excitement is in the air at Membee as we hold our first live training webinar today! This webinar is first part of a new 12-part live webinar series that will be delivered over a period of approximately one month. We intend to repeat the sessions each month, so if you miss a session, there will be another available in about a month that you can register for.

We anticipate that we will grow and change the composition of the seminar series as we gather feedback, but we’re committed to at least 3 rounds in the present format to get us started.

The webinars will be delivered live by a Membee Training Specialist, who will also answer as many attendee questions as possible at the end of live the session within the 1-hour format of the webinar.

After our original announcement of the webinars in the Beeline newsletter, hundreds of people have already registered for the first round of sessions and as a result, all of them have reached the full capacity of our webinar system. The second and third rounds of sessions are available for registration right now, and space is still available in each of those rounds.

Learn more and register now >> 

Note that these free sessions are only available to current, active users of Membee and IRMmembership 6.3 (Membee’s predecessor).

Integrated Email – Coming to Membee in Spring 2010!

It is with great pleasure that I announce today an exciting new feature upgrade to Membee that is targeted for release at the beginning of Q2 of 2010. Our development team is currently building a new fully integrated email function into Membee! This new functionality will essentially allow you to send an email directly from within Membee without needing to run any reports or open up your copy of Outlook (or your preferred email client).

Some of the planned features include:

• Start composing an email with a single click in Membee - from a person or organization record or from a group, committee or event attendee list.
• Write and format your entire email in Membee and do it from anywhere – at the office, at home or on the road.
• Send emails to an individual person, a group, a committee or to all attendees of a specific event.
• Personalize each message by including merge variables in your email (like first name, last name, employer name, etc.).
• Add individual recipients to any message – for example, send a copy of the message to your boss.
• Remove recipients from receiving a message – for example, remove one of your committee members from one particular email.

We will be releasing more information about this new function near the end of this month, as a part of a series of blog posts that describe how Membee can be used to easily send all kinds of emails to individuals and groups. Watch for the first part of that series next week. We have much more planned for this year! We’re always looking for your comments and suggestions, so please post your comments below or contact us with your ideas, feedback and suggestions.

Get Invoices Paid Faster by Removing Member Login on eBills

A very popular Membee feature is the "eBilling" functionality. In a nutshell, eBilling makes it easy to:

• designate which members have decided to opt in to eBilling for membership invoices, event invoices, or both
• deliver both membership and event invoices to the purchaser via email in the batch membership and event billing processes
• customize the template for the email used to deliver the link to your purchasers
• customize the look of the eBilling invoice - add your logo, as an example
• allow purchasers to pay an invoice online using a credit card (if you have a payment gateway setup), otherwise it can be printed

That's great stuff but typically, the member is required to use their member username and password to login to view and pay the invoice. This can be a barrier for collecting payments from members who don’t know their username and password, even with even with Membee's easy-to-use "Forgot Password" feature there to assist the member with login.

Here is the "default" process which secures access to the eBills with the member login.

 

You can quickly configure Membee to allow the member to get to the eBill without having to login. The member’s eBill is presented to them on a web page that you can manage  in Membee’s Website Content section. To disable the member login, we simply need to remove the member login requirement on the eBilling page.

 

With that done, the process loses a big step now looks like this:

 

While the process was already straightforward before this change, removing the member login requirement reduces the number of clicks to pay an eBill even further  - to just 3 clicks to payment!

We posted a detailed article in Membee’s Tips & Tricks knowledgebase (you’ll need your Membee username and password to access it) to walk you through the details of configuring eBilling as we have described above. We’ve included directions for those who are currently using eBilling and for those who are just about to launch it.

One Stop For Instant Updates on Membee's System Status

Just a quick post to unveil a copy new website dedicated to making it easy for you to know what’s going on with Membee and its underlying systems.

Membee’s environment is professionally managed with built-in redundancy and is monitored 24X7X365. We are always working to ensure that our services are up, functioning properly and speedy. Despite these proactive efforts to ensure the highest possible uptime, things don’t always work exactly as expected and our services experience minor interruptions and issues, as do all software and web services providers – large and small. We also need to update our servers occasionally in order maintain maximum performance and sometimes this means that our services are partially unavailable for a short period of time (we choose times of the day and week where we experience the least amount of traffic on our servers).

To help ensure that you are able to get advance notice of any scheduled maintenance as well as timely updates in the rare event that any issues occur, we have created a new website at www.membeestatus.com. Technically, www.membeestatus.com is a blog which uses some great technology to make it easy for our technicians to post technical updates from their smart phones! When needed, we will post updates on:

• Technical issues and what aspects of Membee are impacted
• Hardware updates and any potential impact on services while the update is being performed
• Release notes for updates to Membee itself

Its easy get membeestatus.com send its updates to you automatically by:

• Following on Twitter
• Subscribing to the site’s RSS feed

We posted a detailed article in Membee’s Tips & Tricks knowledgebase (you’ll need your Membee username and password) to help you get going with Twitter or getting the membeestatus.com RSS feed into your favorite news reader.

Three Ways to Personalize Membee

Every staff member in your office uses member information differently in their day-to-day activities. Since every user is different, they can personalize Membee to better suit their role.

In this post, we will highlight the following three ways to personalize Membee:

1. Rearrange columns in search results - see the columns that are important to you
2. Collapse information panels – hide unused information
3. Create report favorites – every report including any filter settings can be saved as a “favorite”
4. Membee remembers how you configured it

1. Rearrange Columns in Search Results

Depending on the screen resolution you prefer, the amount of information displayed in Membee can be limited at lower resolutions. Since search results are important in order for you to make the right selections, Membee allows you to control both the order and the size of the columns in the search results as demonstrated below:

 

See “Membee Remembers How You Have Configured It” for the explanation on how Membee remembers how you use it.

2. Collapse Unused Information Panels

Membee groups similar or related information into containers called “panels”. Sometimes a panel of information is something you simply don’t need so you can shorten the page and simplify the look of Membee by simply closing a panel(s) you never use. Here is how it’s done:

 

See “Membee Remembers How You Have Configured It” for the explanation on how Membee remembers how you use it.

3. Create Report Favorites for You or Other Users

Membee provides powerful reporting features. When you select a report and set its filters the way you want them, you can save this report configuration as a report “favorite”. This is especially helpful when the report is one that you use regularly. It takes just a few seconds to save a favorite.

Just name your report favorite.

Decide if you want other Membee users in your organization to use this favorite or mark as “private” and only available to you. Favorites that are available to all you Membee users is a great way to standardized organization reports and make it easy for casual users in your organization to get the member information they need quickly and easily.

Take a moment to describe the report favorite especially if you intend for it to be used by other users.

It takes just seconds to save a report favorite and to use it you just select the Membee report you wish to use and select the predefined favorite, complete with all its filters and settings and run it!

4. Membee Remembers How You Have Configured It

Membee tracks a configuration profile for each user that remembers how the user has changed the interface to better suit their needs. This profile is stored centrally, not on your PC, so no matter which machine you use to access Membee, the software starts up using your configuration profile and configures Membee the way you left it the last time you used it.

Reissue an Invoice via Email in One Click

A very popular Membee feature is the "eBilling" functionality. In a nutshell, eBilling makes it easy to:

• designate which members have decided to opt into eBilling for membership invoices, event invoices, or both
• deliver both membership and event invoices to the purchaser via email in the batch membership and event billing processes
• customize the template for the email used to deliver the link to your purchasers
• customize the look of the eBilling invoice - add your logo, as an example
• allow purchasers to pay an invoice online using a credit card (if you have a payment gateway setup), otherwise it can be printed

That is a powerful feature that speeds the payment of invoices, and saves a tree or two in process!  In talking to users about the feature, we did find one area where we could make it even more effective. Let's say you have used eBilling a few weeks ago to distribute invoices for an event and you happen to have member on the phone who needs another copy of the event invoice.

To send another copy of the invoice via email, just click on the "Email Invoice" icon for any invoice in the member's Current Invoices list. Here's what it looks like.

Membee lets you know that the email is on its way to the member.  From there, the member can click on the invoice link and pay online or print the invoice. In the case of an event invoice, the email is sent to the billing contact designated in the event sale.

This feature is in keeping with Membee's philosophy of saving you steps and clicks by getting something done right from where you are in the software.

An obvious question is "Can I resend eBills in a batch to members who have opted in to eBilling and whose invoices are still outstanding?". Yes, you can. Membee's "Email Invoices" report makes it easy to resend outstanding membership or event invoices in a batch mode. You can even specify the age of invoices that should receive the reminder email. This reminder email uses a different template from the original eBilling email.  You can customize this template to present the reminder message the way you like it.

Many Membee users add upcoming event information such as a link to the event's description in Membee's online Events module to the reminder email template before using it . Never pass up a chance to promote upcoming events!