Are some of your members continuing to enjoy the perks of a membership with overdue invoices? Are your Automated Invoice Reminders not initiating 100% of members to renew early or on time? Let’ get your members to renew their membership quicker with Membee’s powerful Suspension/Cancellation Automation feature.
Use a “suspension” to restrict enough member benefits to get the delinquent member’s attention beyond the normal invoice reminders.
Increase Retention Rates
We recently spoke with Ray Pucci, President of the Delaware County Chamber of Commerce, and discussed his organization's use of this feature:
Before Membee came into the Chamber’s world, nothing was being done to keep track of members invoice schedules or their memberships status’. They needed a way to be able to keep track of overdue invoices and what course of action to take once an invoice becomes overdue.
I think as we build more value for members on our website, the suspension feature will prove to be an effective tool in retention. I'm able to tailor a message and add a sense of urgency to renewal.
– Ray Pucci (Delaware County Chamber of Commerce)
With Membee, Ray and his team are now able to easily keep track of each member’s status. They can customize a suspension email that will be automatically sent once the member's invoice becomes overdue. Not only is this increasing retention, but it’s getting the organization paid faster with less administration work.
I’m a fan, and I recommend the use of the suspension feature. It's helping us!
– Ray Pucci (Delaware County Chamber of Commerce)
Ray and his team no longer spend time on the phone trying to get a hold of members with overdue invoices. By using this feature the organization has not only increased retention but has increased the time they are able to focus on growing and improving their organization!
What Happens to the Member?
When activating the cancellation/suspension feature members will still technically be members, but their account will now have a “suspended” status until payment occurs, or until the date you specified to have Membee completely cancel the member.
You can pick and choose which features you would want to take away from suspended members, such as:
- Disable members listing in Directory
- Remove from groups
- Remove from Committees
- Deactivate users
Easy to Set Up
The Cancel/Suspend Membership Automation is quick and easy to setup just like all of Membee’s other Automations:
The Automation will be listed in the Automation dropdown menu as “Cancellation”. If you want to only suspend members you would edit the Automation title, for example to “Suspensions”. You would then select what actions you want the Automation to take until payment is processed (Listed above).
You would also need to tell Membee a few housekeeping items such as:
- When you would like the automation to start running
- The number of days an invoice is past due that the members will be cancelled for
- The changes you would like to make to all the cancelling members
- The email template with the message you would like to send
This helps ensure nothing is missed as part of the cancel/suspension process and also helps maintain data consistency.
If you want to create a suspension automation and a cancellation automation you would just simply set up two “Cancellation” automations, making sure to edit the title of the automation accordingly.
As part of the automated message you are sending to these cancelled/suspended members, remember to customize the message that is sent out! A personal touch can do wonders for response times, and to portray a sense of urgency more customized to your organization.
Setting up your suspension automation email template gives you the opportunity to remind your members of the value that their membership entails! Remind them of what they would miss out on, and perhaps most importantly, that you will miss them!
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To get this automation setup in your copy of Membee, click here for information on how to get started.
Offer Promo Codes to Quick Responders
You can attach a promo code in your automated suspension emails. For example, you could set it up to be active for 5 days, so if members renew within 5 days of receiving their suspension email they can use the promo code towards an event ticket, their next months/years renewal, or maybe your online store!
Read more on Promotional Codes:
Ray & The Delaware County Chamber of Commerce
“The mission of the Delaware County Chamber of Commerce is to help businesses succeed so Delaware County communities and the surrounding region may prosper.
Our vision is to be the premier “voice of business” as we work with regional partners toward sustainable economic prosperity.
We believe that our image in the community with our stakeholders–our members, elected officials, future members, regional partners, and the general public–is paramount to our success. Toward that end, we incorporate our values into our messages and actions. We adhere to these values as a means to establish trust and ensure a positive reputation as an organization that is working to help our members and our communities be successful:
Member-Centric, Collaborative, Integrity, and Leadership”
Need Help or More Info?
Learn more about Membee’s Cancellation Automation and how it can increase the percentage of members renewing and acknowledging the benefits of their memberships! Make sure to have your login handy!
If you need any additional help don’t hesitate to contact our support team, that’s what they’re there for!