Survey Says Membee’s Customer Service Ranks High
Thank you! This week, Membee’s customer service reached an astonishing 99% satisfaction rating by our global user base. Last week, the supplier of Membee’s much loved Help Desk, a key element of Membee’s customer service strategy, released the results of its benchmark customer satisfaction survey for Q4 2013. Even bees are curious, so we took …
Thank you! This week, Membee’s customer service reached an astonishing 99% satisfaction rating by our global user base. Last week, the supplier of Membee’s much loved Help Desk, a key element of Membee’s customer service strategy, released the results of its benchmark customer satisfaction survey for Q4 2013.
Even bees are curious, so we took a peek to see how we were comparing to Zendesk’s other clients. We were really happy to see that we rank significantly higher than the average for customer satisfaction. 18% better than the average in fact!
Interestingly, Zendesk also noted that companies located in Norway (91%) and Canada (89%) lead the global Zendesk Satisfaction Index.
We are very proud of Membee’s satisfaction rating (98% average in Q4 2013) because we know those numbers represent to great service for you, and all Membee users. This rating also tells us that we are on the right track and we’re even more motivated to keep the rating high.
We continue to invest resources to improve Membee’s Help From the Hive” knowledge base including:
For more information about the many ways we support all Membee users, take a look at the Bee as Great as You Can Bee Article. Remember to have your Membee login handy.
A Bit More About Zendesk and the Benchmark Survey
Zendesk is a web-based Help Desk and Support Ticket solution used by companies like Disney, Groupon, Sony Music, Zuora, and QuiBids. Zendesk:
– serves 40,000 companies like Membee
– has a presence in 140 countries
– has client companies who provide customer service to 300 million people
– Membee is proud to say we’ve used Zendesk since 2009
The benchmark compares performance metrics across industries, company size and customer type. They examined satisfaction, efficiency, and scale to arrive at the metrics. For the Q4 2013 edition of The Zendesk Benchmark, Zendesk gathered demographic and product usage data from more than 16,000 companies in 125 countries to produce this latest version of the survey.