Getting Answers Fast! Membee’s Enhanced Help System

Posted on September 2, 2015 in Feature Updates

Just have time for the short version? Watch the video below (remember to view “Full screen”) to get an overview of Membee’s redesigned Help system. Keep reading for the back story. We always enjoy hearing the praise of Membee’s resources dedicated to helping our users maximize their use of Membee. We dedicate our best resources …

Just have time for the short version? Watch the video below (remember to view “Full screen”) to get an overview of Membee’s redesigned Help system. Keep reading for the back story.

We always enjoy hearing the praise of Membee’s resources dedicated to helping our users maximize their use of Membee. We dedicate our best resources to producing the very best help materials possible and they include:

A knowledge base that is always 100% current containing the “how to” answers for even the newest of Membee’s features
- 7+ hours of video
- Relevant examples
- Detailed step-by-step instructions
Daily live webinars designed to take you from “thinking about” to actually deploying Membee’s most powerful and popular features all inside a 1-hour webinar
One click instant chat with a member of our Customer Service team for those “quick questions” you need answers to
The ability to ask unlimited questions to our top-notch Customer Service team as often as you need to
An of course, the ability to rate your experience with Membee’s support resources each and every time you use them – your feedback makes things better for all Membee users

While these resources are impressive, they present an unintended challenge to our users… where to find the precise answer they are looking for.

“I know the answer is in there, I just don’t know where to look” is simply not what what we want Membee users to experience.

We sat down and thought about how we could make this tremendous pool of resources more available to Membee’s users and we came up with a complete redesign of the Help System and the video below will give you a quick overview of the new features:

Note: For best viewing, click the “Full screen” icon on the lower right hand corner of video player.